British Airways Level I | Level II| Galileo CRS

These training programmes are aimed at people who aspire to the jobs with an approved travel agency/tour operator or airline reservation, and therefore require the professional qualifications that are a prerequisite for a successful career in the travel industry. On completion of British Airways Level I, delegates are encouraged to continue their training to advance level on the British Airways Level II course. In a competitive job market, there is a tendency for prospective employers to stipulate that priority is given to level II holders.

These courses are taught by British Airways approved instructors using the latest training techniques and course materials. British Airways qualifications are recognised throughout the travel industry and can therefore be used to obtain employment with any major airline or travel agency worldwide.

An introduction to the world of manual fares and ticketing. This comprehensive programme is fundamental in providing the skills you need to service your client's flights requirements.

Following the course, delegates sit a 2 ½ hour examination, successful completion will enable you to:

Effectively plan your client's itineraries and be aware of various courses of information available.

Identify and select an appropriate fare for your client's journey.

Accurately construct a fare for short multi-sector routing using the mileage system.

Five day intensive part-time or self-study.

Presented in modular format

Defines industry terms and outlines information for comprehensive itinerary planning, including:

• IATA geography
• Health
• Passport and visa information
• Country by country information

Analyses fare sources and fare types, focusing on normal and special fares

Explores ticketing, baggage allowances and taxes

Introduces fare construction using the mileage system

British Airways Level I Offers you

The opportunity to develop your skills to meet the demands of toady's challenging market

British Airways Certificate-recognised world-wide

Contributes to the NVQ Travel Services level 2 and 3

10 IATA points

Develops existing skills by expanding your knowledge of fare construction to increase your competitive edge in the market place and enhance sales potential. Following this course, delegates sit a 3-hour examination. Successful completion will enable you to:

Construct fares in Neutral Units of Construction

Combine sector fares and identify the limitations of indirect travel

Calculate mixed class, special rebated fares

Provide reissues and refunds

5 day intensive, part-time self study

Presented in modular format, employing scenarios, review and practice exercise to strengthen product knowledge

Revises basic fare construction principles

Analyses fares with more than on construction point

Introduces fare construction using the mileage system

Investigates in more depth multi-sector routing, ticketing and open jaw combinations

British Airways Level II offers you:

The opportunity to provide a value added service to your clients through enhanced skills and knowledge

The ability to increase productivity as a result of repeat business

British Airways certificate-recognised world-wide

Contributions to the NVQ Travel Services Level 2&3

20 IATA points

BA Level I or some previous travel industry experience

Galileo is the most popular computerised reservation system (CRS) within the travel industry. It is used by agents to check availability of flights, car hire, hotel bookings, confirm seats, issue tickets and print out itineraries. Our Galileo courses are delivered by approved trainers using FirstClass computer based training software. First class covers all the essential aspects of the Galileo system, combining computer-assisted instruction with CRS simulations, interactive role-play and cumulative testing.

Course Outline

Full or part-time courses covering:

Sign on procedures

Encoding and Decoding

Timetable entries

Flight availability

Name entries

Retrieving booking files

Changing client data

Fare displays

Ticket production

Advance sales reservations

Following the course, delegates sit a computer-based examination and successful completion will lead to certification of competency in operating the Galileo CRS.

To book any of the above courses or for further information:

Or write to: T&T Recruitment & Resourcing Plc 113 Southwark St London SE1 OJF

Phone: 0171-463-0106

Fax : 0171-463-0108

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